Frequently Asked Questions
Everything you need to know about bringing comfort to your space.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental US.
What is your return policy for damaged or unsatisfactory goods?
We offer a 30-day return window for most items in their original packaging. If an item arrives damaged, please contact our support team within 48 hours for a full replacement or refund.
Are your textiles and linens ethically sourced?
Yes, we prioritize sustainable materials and fair-trade practices. Our linens and cotton goods are OEKO-TEX certified to ensure they are free from harmful chemicals.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at checkout.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.